PRIVACY
POLICY
PLEASE READ THIS
PRIVACY POLICY CAREFULLY. THIS PRIVACY POLICY DESCRIBES THE WAY NIKSHOO (“WE”,
“US” OUR”) COLLECT, STORE, SECURE AND USE YOUR PERSONAL INFORMATION. THROUGHOUT
THIS PRIVACY POLICY, “YOU” REFERS TO THE PERSONS ACCESSING AND USING THE WEBSITE.
NIKSHOO AFFILIATES INCLUDES VENDORS AND FACILITATORS. YOU ACCEPT THIS PRIVACY POLICY AND THE CONTENTS
THEREOF BY CLICKING ON “I ACCEPT” ON OUR WEBSITE
www.nikshoo.com (hereinafter referred to as the “website”).
The domain name www.nikshoo.com (hereinafter referred to as
"Website" or “Nikshoo”) is owned and managed by M/s Greenshoots
Retail Private Limited, a firm formed under the laws of India having its
registered address at 20 Dhenu Market, Indore GST: 23AAICG7535R1ZZ, Pan No.:
AAICG7535R.
1. General
1.1. We are committed to protecting your
privacy and respecting your privacy and the protection of the Personal
information provided by You.
For the purposes of this Privacy Policy, “Personal Information” or “Personal Data” shall mean any
information that identifies or can be used to identify, contact or locate the
person, to whom such information pertains, including, but not limited to, name,
address, date of birth, phone number, fax number, email address, PAN, Aadhaar
number, driving license/ passport/ voter identity card/ government issued
identification card, e-KYC, GSTIN, demographic
information, photographs, video recordings, oral or written communications,
biometric information, digital signature keys, bank account, credit/debit card
information, passwords, and other personal
information required by us for the purpose of performing e-commerce
transactions through our website.
1.2. We are committed to keeping your Personal
Information confidential and will only give it to others for the purposes set out in this Privacy Policy.
1.3. This Privacy Policy explains how and why your Personal Information is
collected, through the use of our website. You agree that your use of the website
implies your consent to the collection, retention, suitable modification and
use of your personal information in accordance with the terms of this Privacy
Policy.
1.4.
This
Privacy Policy is to be treated as an electronic form of contract under the
Information Technology Act, 2000 and the rules made thereunder, as may be
amended, re-enacted or substituted from time to time. This Privacy
Policy does not require any physical, electronic or digital signature and is a
legally binding document between You and Us.
1.5.
Our
Privacy Policy is regularly reviewed to make sure that we continue to serve
your privacy interests. We reserve the right to update this Privacy Policy and
these changes will be posted on our website. We will notify you of any changes
to this Privacy Policy as required under the applicable laws. The date of last
revision appears at the top and all changes take effect immediately upon
posting.
1.6.
Access to the contents or the website is
conditional upon your approval of this Privacy Policy which should be read
together with the Terms and Conditions of use (“T & C”) which can be
accessed here <insert link to the T&C page>. You acknowledge that
this Privacy Policy, together with Our T & C, forms our agreement with you
in relation to your use/access of the website. (“Agreement”).
2.
Collection and Use of Personal Information
2.1. When You use the Website, We collect and
store the Personal Information provided by You from time to time, in compliance
with applicable laws. The primary aim in doing so is to provide You with a
safe, efficient, customized and required experience while using the Website,
and to enable to you the sale of products available at the website, and to
verify your identity and other information that You provide.
2.2. If You opt to create an account with the Website,
for registration purposes we may collect information including but not limited
to your name, email address, postal address, telephone or mobile number, gender
date of birth, PAN, personal information stored with
third parties such as social media sites (such as Facebook or Instagram or Twitter),
photographic identification and proof of address documents (to carry out due
diligence), banking and financial details (to establish the source of funds
where a transaction is involved), your account login details, such as
your username and password.
2.3. During your use of the website, We may
collect information to track your behavior and pattern while using Our website.
This is to give You an enhanced and better experience in using the Website.
2.4. We may collect any information regarding
the type of devices used by You to access our Website including but not limited
to operating system, browser type, geolocation information.
2.5. If We collect any Personal Information
about someone else, then We shall not do so without their permission. Where We
collect any Personal Information about a third party through You, or by a third
party about You, it may be added to any Personal Information that is already
held by Us and it will be used in the ways described in this Privacy Policy.
2.6.
We use cookies in order to remember your
preferences, tracking your interests, facilitating your payment transactions
and to provide a customised experience of using the Website. “Cookies” are small text files that are stored
on your computer or other device when You visit certain online pages that
record your preferences and actions. Most web browsers automatically accept
cookies, but, if You prefer, You can usually modify your browser setting to
decline cookies. However, please note that refusing a cookie may limit your
access to the website and its services/features. Any kinds of cookies may be
used in order to make sale on the Website in the most efficient manner.
2.7. We may use other tools like Google
Analytics, a web analytics service provided by Google, Inc. Google Analytics
uses first-party cookies to report on user interactions with our website. These
cookies store non-personally identifiable information. We may use this
information to identify the most popular areas of interest and how to best
present and customize them. We may use the unique identifier of your device for
security purposes to track suspicious activity. For instance, if We detect that
your account is being accessed from multiple devices, We may contact You to
ensure that You have authorized such access. Under no circumstance will your
email address, password and any financial data be collected by or shared with
Google Analytics. For more information about how Google handles technical
information, please visit the site, "How Google uses data when You use our
partners' sites or apps", (located at: www.google.com/policies/privacy/partners).
Provided that, the privacy policy of Google shall be in addition to but not in
derogation to any of the clauses of this policy.
2.8. We may occasionally ask You to complete
optional online surveys. These surveys may ask You for contact information,
preferences, routine needs & requirements and demographic information (such
as PIN code, age, gender, preferences, health, habits, etc.). We use this data
to customize your experience on the Website, providing You with content that We
think You might be interested in and by displaying content according to your
preferences, needs and requirements.
2.9. We may record, save and retain with us the
written, verbal, audio or visual communication You do, in the course of using
our Website with the affiliates/customers/users, and we may use them or share
(only after making suitable modifications to remove identification traits),
only for staff training, quality checks, combating frauds and other legally
permitted educational purposes. Nikshoo shall endeavor to ensure
that such recordings are kept adequately secured and no one shall ever be allowed
to use, access, or share the abovementioned recordings for the purposes other
than those specified hereinabove. You may not allow Nikshoo to use your
abovementioned private information, by not accepting to this Privacy Policy.
2.10.
By
providing your email and phone number to us, You are authorizing us, Our
representatives and our affiliates to communicate with You through various
modes like call, email or other audio-visual means to offer You Our products,
marketing material about products, promotional offers offered by Our Website.
Irrespective of the fact that You have registered yourself under Do Not Disturb
(“DND”) or Do Not Call (“DNC”) service, You are still
authorizing us, Our representatives and Our partners to communicate with You
for the abovementioned purposes. There is no DNC check required for a number You
leave on Our Website or with Our agents. If You wish to opt-out receiving such
communication from Us You can do so by sending Us an e-mail at info@nikshoo.com.
2.11.
If You
send Us personal correspondences, such as emails or letters, or if other users
or third parties send Us correspondence about your activities or postings on
the Website, We may collect such information into a file specific to You.
2.12.
If You
telephone Us, We may also record and/or monitor calls for quality checks and
staff training. Such recordings may also be used to help Us combat fraud.
3. Our Policy concerning children
3.1. We will not knowingly solicit or collect
personal data from children below the age of (18). If We discover that We have
unintentionally collected personal data from a child below (18), We will remove
that child's personal data from Our records promptly. However, We may collect
personal data about children below the age of (18) years of age from the parent
or guardian directly, and with that person's consent.
3.2. In case
We detect personal data submission from children using different tools and
cookies, We will inform (via email or phone) the child user to get permission
from their parents or legal guardians. If We do not receive a confirmation on
the action required from their parents or legal guardians within 15 (fifteen)
days, we will delete the user personal data.
3.3. We will
not share marketing information with children below (18) years of age and any
information regarding such children, if shared with any third parties will
require the parents/ legal guardians’ consent to share such information. Their parents/
legal guardians’ may not give Us the consent to collect,
use or share their child's information, by not agreeing to the terms of this
Privacy Policy.
3.4. However,
We will not be responsible for cases where the parental supervisions are
missing or the child uses the Website by misrepresenting as being an adult.
4. Disclosure and Sharing
of Personal Information
4.1. We will keep your Personal Information
confidential and only share it with others for the purposes explained in this
Privacy Policy. We have trusted relationships with carefully selected banking
and financial entities (whose service We avail) or other third parties or our
affiliates (who work with us to make sale of products shown on the Website),
some of which may be located within or outside of India. Examples of service
providers we use are payment processors, email service providers and providers
of hosting services. All service providers & affiliates are required to
maintain the security of your Personal Information and to use it only as
permitted by Us and they must comply with the security practices and procedures
as maintained by Us as set out in this Privacy Policy.
4.2. We use authorized third party service
providers who are bound by the same standards of data security practices and
procedures as We are under law and contract. They are subject to the same
penalties as We are for the unauthorized disclosure of your Personal Information.
However, under Indian law, We remain liable to You, Our customer, for any
unauthorised disclosure of your Personal Information.
4.3. We may share your Personal Information:
(a)
to
transfer data, personal information etc. with any banking or financial entity
or third party firm.
(b)
to
analyze usage of the Website or to improve the product sale mechanism.
(c)
to
send communications relevant to your use of website.
(d)
in
relation to research, to effectively control against error, fraud or other
criminal activity.
(e)
to
enforce Our T & C.
(f) to any person who has told Us and who We
reasonably believe to be your parent, carer or helper where You are unable to
handle your own affairs because of mental capacity, being a minor or other
similar issues.
(g) to any person to whom We sell for the
purpose of commercial benefits, in line with the activities of Nikshoo.
(h) to regulators, ombudsmen or other
authorities, including tax authorities, including those overseas, where We are
requested by them to do so.
(i)
To
other Government/regulatory authorities, as may be required under applicable
laws.
4.4. The Personal Information shared by You may
be used to perform background checks on your identity and your fitness to access
the website and purchase our products.
5.
Security Precautions
5.1. Security measures (physical, electronic
and managerial) are in place to protect You against the loss, misuse, and
alteration of the Personal Information under Our control. We store Personal
Information in encrypted form on computers and control access via secure web
pages. We employ firewalls and other security technologies to protect Our
servers from external attack. Access to the Website’s server is restricted to
authorized personnel and shared with employees strictly on a ‘need to know
basis’. We shall also promptly notify You and take protective measures, if any
security breach is made known to Us in relation to unauthorized access to your
Personal Information.
5.2. Our security systems meet or exceed
industry standards and We are constantly monitoring internet developments to
ensure Our systems evolve as required. However, while We strive to use
commercially acceptable means to protect your Personal Information, no method
of transmission over the Internet, or method of electronic storage, is 100%
secure. Therefore, by using this Website, You agree that We will have no
liability for disclosure of your Personal Information due to errors in
transmission, infrastructure failures by Us or any intermediary (including
telecom and internet service providers), or unauthorized acts of third parties.
6.
Opting Out
6.1. We will generally retain your Personal
Information for as long as needed to provide You with details of Our products.
If You change your mind, and don’t wish to remain on Our contact list, just let
Us know at info@nikshoo.com
6.2. You may
at any time opt-out from receiving mails relating to such promotions/surveys,
by emailing Us at info@nikshoo.com. In
addition, whenever We send You a non-essential email communication, You can
optout of similar future mailings by simply clicking on a link provided in the
e-mail message.
6.3. As part of the registration process, We
ask You whether We may contact You about Our products by telephone, post, email
and SMS (or other reasonable method). If You ticked “yes” but no longer wish to
receive such communications, please contact Us on info@nikshoo.com . You have the right to withdraw your consent to Our Use of your
Personal Information at any time where We rely on your consent to
use or process that information by sending an email to info@nikshoo.com .
In such case, the Website may not be in a
position to provide the required details/access.
7.
Grievance Officer
7.1. In accordance with the Information
Technology Act, 2000 and the rules made thereunder, the name and contact
details of the Grievance Officer are provided below in the event You have any
questions or complaints regarding Our Privacy Policy or practices:
Name of Grievance Officer: Anirudh Halen
E-mail of Grievance Officer:
laminates@halen.in
Contact No. of Grievance Officer: 9827091725
We are committed to providing a first
response within 24 hours of receiving the complaint, and We aim to resolve all
complaints within 3 (three) business days. Any delay in the resolution time
shall be proactively communicated to You. If You do not hear back from Us
within a week’s time, please do write to Us at info@nikshoo.com for escalation of your specific complaint
to the relevant grievance redressal officer.
8.
Our Legal Obligations
8.1. This Privacy Policy is published on the Website
in compliance with Regulation 4 of the (Indian) Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal
Information) Rules, 2011.
8.2. We are bound by the (Indian) Information
Technology Act, 2000, and comply with all its provisions available at https://indiacode.nic.in/bitstream/123456789/1999/3/A2000-21.pdf.
Under Section 43A of the (Indian) Information Technology Act, 2000, https://www.nikshoo.com/ and all its
service providers and affiliates are obliged to maintain reasonable security
procedures to safeguard your Personal Information. Should there be any negligent
disclosure of your Personal Information, You have the right to claim
compensation from Us.
8.3. Under Regulation 5 of the Information
Technology (Reasonable Security and Procedures and Sensitive Personal Data or
Information) Rules, 2011, We are obliged to provide every user of the Website
with a readable copy of the Personal Information You have provided us. If You
would like a copy, do get in touch with Us at info@nikshoo.com.
<END
OF PRIVACY POLICY>